Shipping Policy

Logistics & Shipping Policy for elegeleges.com

Last Updated: January 23, 2026

1. Order Processing & Fulfillment

Order processing includes order verification, quality inspection (for couture evening gowns and embellished pieces), and secure packaging. All orders will be processed and dispatched from our fulfillment center within 1–3 business days of placement.

Note: Business days refer to Monday through Friday, excluding major U.S. federal holidays and elegeleges.com observed holidays.
During peak periods (e.g., Black Friday, wedding season), processing may be delayed by 2–4 business days. We will notify you via registered email or phone if your order experiences a significant delay (exceeding 5 business days).

2. Delivery Timeframes

Delivery time refers to the period between shipment dispatch and arrival at your designated address:

Delivery Tier	Timeframe
Standard Delivery	7–15 business days
Expedited Delivery	3–7 business days

3. Shipping Fees & Eligibility

Applicable to: Australia, Canada, United States, and select global regions

Order Value	Shipping Option	Fee
$0.00 – $74.99	Standard Delivery	$15.00
$75.00 & above	Standard Delivery	Free
$0.00 – $99.99	Expedited Delivery	$25.00
$100.00 & above	Expedited Delivery	Free

4. Factors Affecting Delivery Timelines

Holiday Disruptions: Around major U.S. holidays (Thanksgiving, Christmas, New Year’s), carrier warehouses may experience backlogs, resulting in 3–7 business days of delay.
Extreme Weather: Blizzards, hurricanes, or regional natural disasters may cause transportation disruptions; delays will vary by location.
Product-Specific Handling: Bulkier, custom-sized evening gowns or items requiring specialized packaging (e.g., heavily embellished couture pieces) may extend delivery time by 2–3 business days.

5. Shipping Confirmation & Tracking

Once your order is dispatched, a shipping confirmation email will be sent to your registered address, containing a unique tracking number.

The tracking number will activate within 24 hours of dispatch.
You may track your shipment via the carrier’s official website, or through the "Order History" tab in your elegeleges.com account.

6. Damaged, Lost, or Defective Shipments

elegeleges.com is not liable for damages, loss, or theft incurred during transit (this falls under the shipping carrier’s responsibility).
If you receive damaged goods or your shipment is lost:
1. Retain all original packaging, damaged items, and shipping documentation.
2. Contact our customer support team at support@elegeleges.com within 48 hours of delivery (include your order number, photos of the damage/packaging, and tracking information).
3. Our team will assist you in initiating a claim with the carrier and guide you through the resolution process.